Hand Crafted In The Ryes Valley, Suffolk
Hand Crafted In The Ryes Valley, Suffolk
Quality Craftmanship Since 1982
VAT No. 434 7196 39
All Prices Include VAT - Free Delivery on Everything
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Manufacturing Time: Approx 8 weeks**
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Our Commitment To Your Privacy
Gatewrights is committed to keeping your data safe whether you purchase online, over the phone, or face-to-face. This policy outlines our methods for storing and using your payment information and personal details.
If you use our website to pay for your goods online then you’ll be directed to two places to enter your personal information. We use RomanCart as a secure checkout solution that is trusted by thousands of companies to process online orders and customer information. Once you have added your items to your shopping cart at www.gatewrights.co.uk and have clicked ‘view basket’ or ‘checkout’ you’ll be taken to RomanCart’s secure server to enter your Name, Address, and Contact Details. This is an encrypted connection so your data is protected from hackers in compliance with SSL Security Standards. Once you’ve entered your personal details you’ll be forwarded to our payment processing agent (PayPal). They will take your payment details and process the payment for your order. The connection to the payment gateway is also encrypted for security so you can shop with confidence. With online orders, we never get to see your payment details, only your name, address, and contact information.
If you choose to order by telephone then we will take down your order details, and you name, address, and contact information. We will also write down your payment information on paper. This will be used to process your payment after the call has terminated on a ‘Point Of Sale’ card terminal. Immediately after the payment is taken, the payment details are ‘cross-cut’ shredded. These shreddings are regularly burned safely on-site to ensure they are irrecoverable. Our sales staff are carefully chosen and trusted individuals and are diligent with this task.
When purchasing items at our premises, payments by card are done through our authorised POS Chip ‘n Pin terminal. Our staff make a point of looking away during the pin entry stage and there are no video cameras in the payment room. Invoices are always raised therefore we will take your name and address to add to the invoice.
Note about Telephone and Face-To-Face Transactions
As with most card terminals (POS) the merchant (seller) copy of the card receipt contains the full card number and expiry date of the customer’s card. We do not use this information, unless collecting the remainder of a deposit on an order, or in compliance with any legal requirement or police investigation.
We do not store any credit / debit card details electronically.
Data Security Applying To All Orders
We keep electronic and paper copies of invoices, quotes, credit notes, and similar documentation. These documents will contain customer’s names, addresses, telephone numbers, and email addresses. We keep these documents as secure as possible.
Third Party Access To Customer Information (Name, Address, Telephone Number(s), Email)
For mail-order deliveries, we employ the use of couriers to deliver your goods. For obvious reasons they are given your name, address, and phone number. On occasion we will need to pass on your details to a manufacturer or distributor if they are sending you the product direct. These companies also have privacy policies in place.
We never sell or pass on your details to any other individuals or companies for marketing or sale.
If it is a legal requirement or police investigation (i.e. fraud) we will pass on information to the authorities in compliance with UK law.